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Getting Started & Setup
Our AI-powered dispatcher, which sounds like a real human being, answers your business phone, communicates naturally with customers, collects all necessary information, dispatches to your drivers, and sends automated status updates – just like a human dispatcher, but 24/7 without breaks or burnout.
Most businesses are up and running within 24 hours. The actual setup process takes about 30-45 minutes of your time to configure preferences.
No special hardware is required. The system works with your existing phone system and internet connection.
We work with each client individually so we can understand your business process. This includes rates, service options you offer, and on / off schedules.
Technical & Operations
Your calls remain unaffected. The system operates on redundant cloud infrastructure with 99.99% uptime. Even during internet outages, the AI continues answering calls and can dispatch via text message.
The servicing technicians typically receive service notifications by text. Phone calls or email are also available. We can also send notifications via API connections to businesses with existing software systems like TowBook.
Yes. We use enterprise-level encryption for all calls and data. Your business information and customer details are completely secure and private.
When you sign up with HookIT, you automatically get access to our administration panel which has built-in, customizable reporting to capture key performance metrics. If needed this data can be integrated with you current CRM system.
AI Customer Experience
Our various agent voice models are as realistic as it gets. Replicated from actual voice actors, they follow the cadence, syntax, and vernacular of natural speech.
Yes. And coming soon: French!
The AI communicates naturally with customers and understands industry terminology and regional accents. Many users cannot tell the difference between our agent voices and a real dispatcher. In order to be up front and honest with your customers, we recommend instructing the caller that they are speaking to a virtual AI dispatcher to avoid confusion.
Our AI is trained specifically for towing scenarios and understands industry terminology and regional accents. In the rare case of confusion, it knows how to ask clarifying questions. If needed, it can seamlessly transfer complex calls to a human backup.
The AI can seamlessly transfer complex calls to your designated backup number.
Yes. Unlike human dispatchers, the AI can handle unlimited concurrent calls without degradation in service quality.